Phased Reopening beginning on the 18th May
Throughout this unprecedented period, we have followed all Government and HSE advice to keep everyone safe, and we will continue to do so over the coming weeks and months. As per the recent Government instructions, we are planning to reopen on a phased basis from the 18th May.
On our return the health and safety of our employees and customers remains our top priority, therefore we have put strict safety and social distancing measures in place throughout our business and all employees who can work from home effectively will continue to do so.
Customers with installations and surveys to be scheduled will be contacted over the coming weeks to agree on a new date at an appropriate time in the future and we can reassure those who might need our assistance that we are still at the end of the telephone as our support teams are working from home to deal with any queries you may have, and we can be contacted by email or alternatively, you can leave your name and contact number on our voice mail and we will get back to you within a couple of hours.
We regret that we will be unable to respond till after 18th May, if you require a home service visit under our Free 15-year Guarantee. We apologise for any inconvenience caused during these challenging times. However, our Global 365 emergency team is working, and should you require an emergency call out, please Freephone 1800 313132 to arrange a suitable time for your urgent home visit.
We applaud the vital role played by frontline staff in the HSE and across all other essential services. And we would like to thank our customers, staff and suppliers for their continued understanding and support.
We wish you and your families well at this time.