As per Government instructions on Friday 27th March, we have suspended all non-essential home visits including installation and manufacturing operations until Monday 20th April.

We have written to all our customers giving them the latest update on their order. In the meantime, you can check our Social Media channels and website for further information and updates. Our support team are working from home to deal with any queries you may have, and we can be contacted by email or alternatively you can leave your name and contact number on our voice mail and we will get back to you within a couple of hours.

We regret that we will be unable to respond if you require a home service visit under our Free 15-year Guarantee, due to the Government restrictions currently in place. We apologise for any inconvenience caused during these challenging times. However, our Global 365 emergency team is working, and should you require an emergency call out, please Freephone 1800 313132 to arrange a suitable time for your urgent home visit.

Throughout this unprecedented period, we have followed all Government and HSE advice to keep everyone safe, and we will continue to do so over the coming weeks and months. We would like to thank all our customers, staff and suppliers for their continued understanding and support. And we wish you and your families well at this difficult time.   

Best wishes,

Barry Shevlin

Managing Director