In life sometimes things don’t go accordingly to plan and on occasion things can go wrong.  When it comes to your new windows, doors or any home improvement product you purchase from us, you can be assured that if it there are issues we will look after you. 

In almost all cases our customers are happy with their new home improvements and the only time we hear back is when they refer a friend or family member.  However, occasionally things can go wrong and our customers need to know that we will be there for them 24/7 365 days a year. 

15-year guarantee

From day one to 15 years’ time, if you have a problem with any product you purchased from us you can call our customer service department.  Our service engineer will come out to your home at a time that suits you within a few days of your call.  Most of the issues will be sorted out on that first call but if they are not, then we will be back with any parts or materials to fix it the next visit. 

Our guarantee to you is that from 15 years from the date of installation, we guarantee to repair, or where it is reasonable to do so, replace free of charge any Global product which develops a fault due to defective material or construction.   As our product range is of the highest quality we can offer this guarantee with confidence. There are no hidden charges, which is the norm in this industry, it is a no quibble guarantee. 

Global 365 emergency assist

If you are locked out, have a break in or your property is insecure you can give us a ring.  Our team are on call 365 day of the year 24 hours a day. 

10-year security guarantee

In addition, we offer a 10-year security guarantee.  This peace of mind guarantee offers round the clock protection and comes with all Global windows and doors.  If an intruder gains entry to your home through one of our windows or doors we will not only replace the product free of charge, we will also give you €500 towards any inconvenience caused.  That’s how confident we are in the security of our products. 

Why do we offer these guarantees? 

We are so confident in the quality of our product we know there will be very few issues.  We’ve been in business for over 35 years so we know the level of after sales issues we have.  Our reputation is vital for the success of our business, the customer is at the heart of all we do and we want them to recommend us for our quality, service and product.  That’s why we have been in business and successful for over 35 years.