About a month ago, I advised you that one of the hinges on the back door was loose, and that the plastic surrounds on some of the window handles had crumbled – particularly those that were frequently opened and closed. You made an appointment, and one of your employees came and replaced the back door hinges. As it was late when he finished, and he did not have enough handles, he said that another appointment would be made. This was done, and another employee came and replaced the handles.
All this may sound very normal to you, but in fact it is not. For a company attending to after sales service under guarantee to
is in our experience, unusual.
Mr F, Rathfarnham, Dublin 16. - 18 December 2009