Our Guarantees

The security of these guarantees is an integral part of our installation package. We are confident that the quality of our products and the professional standards of our workmanship will give you unrivalled peace of mind.

Our Guarantees of Quality

We only use the best materials to ensure all of our products meet our exacting standards. We apply strict quality-control procedures at every stage of production, and we never compromise. Every product we install is meticulously crafted and guaranteed to be reliable and durable.

The products that we manufacture here at our premises in Glasnevin are done so under strict quality control procedures to ensure that Global's high level of quality is met

We are proud to stand over the quality of our materials and workmanship by offering you the following guarantees, no other company in Ireland offers these guarantees:

• FREE 15 year guarantee on parts, travel and labour. No quibble
• Free 10 year security guarantee covering replacement of goods and cash back facility. These are no-quibble guarantees and we provide superior after-sales customer service.
• Price Promise. We're completely confident that no other company provides home improvement products that match our quality at better value. If within seven days of placing your order, you find a lower price for products designed, made and installed to the same specifications and with the same guarantees, Global will refund the difference.

Global Home Improvements is audited annually in relation to recognised quality systems and to date is awarded on an annual basis with the following accreditations.

• Q Mark. This is an accredited quality system whereby Global are required to follow strict procedures in all aspects of our operation, from customer service and complaints resolution to the production of our windows and doors. The Q Mark is audited by the international awarding body, the NIQA.
• OHSAS 190001 .This is a health and safety system which recognises safe work practises; Global was the first home improvements company in Ireland to achieve this award. We have been audited annually since 2003, and to date each year we have been awarded this prestigious award for working safely.
• Nsai provide the approved energy ratings on the production of our uPVC windows

Our guarantees of After sales service

• Global has built its reputation of excellent customer service by supporting and honouring the customers that have bought off us over the last 30 years.
• If you are in guarantee and it is a fault due to workmanship by Global or a defect in the product supplied and fitted by global, we will replace or repair as per our 15 year guarantee with no charge to you the customer.
• We guarantee to provide you with after sales service and emergency cover 24 hours per day and 365 days per year.

Our guarantees on customer service

We will guarantee that :

• Our excellent staff in all departments, from delivery teams to our accounts team, who have been trained to deal with all customers in a courteous and professional manner, will look after you as per global's customer care guidelines
• We will arrive at the specified time and date for all our agreed appointment times
• We will keep you informed if we are delayed or running late for any appointments

• We will deal with any of your issues in a professional manner, in accordance with Global 's quality system, which is audited annually by NIQA. Global is proud to be consistently awarded annually with the accredited Q mark standard, a recognised standard of quality and professionalism.
• We will return your phone calls within one hour, from sales enquiries to after sales maintenance calls. If this does not happen, tell us.